Shipping policy
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Delivery Times & Shipping Costs
- Netherlands: Order before 23:00 on business days, delivered the next morning. Free shipping over €30, otherwise €3.99.
- Belgium: Order Mon–Thu before 20:30, next-day delivery. Order Fri–Sun, delivered Tuesday. Free shipping over €30, otherwise €3.99.
- Austria: Order before 17:00, delivered in 3–5 business days. Free shipping over €50, otherwise €3.99.
- Czech Republic: Order before 17:00, delivered in 2–3 business days. Free shipping over CZK 1,119, otherwise CZK 119.
- Denmark: Order before 17:00, delivered in 2–4 business days. Free shipping over DKK 350, otherwise DKK 59.
- Finland: Order before 17:00, delivered in 3–4 business days. Free shipping over €50, otherwise €9.99.
- France: Order before 17:00, delivered in 2–4 business days. Free shipping over €30, otherwise €3.99.
- Germany: Order before 17:00, delivered in 2–3 business days. Free shipping over €30, otherwise €3.99.
- Ireland: Order before 17:00, delivered in 2–4 business days. Free shipping over €50, otherwise €3.99.
- Italy: Order before 17:00, delivered in 2–4 business days. Free shipping over €30, otherwise €3.99.
- Norway: Order before 17:00, delivered in 2–5 business days. Free shipping over NOK 500, otherwise NOK 49.
- Portugal: Order before 17:00, delivered in 2–4 business days. Free shipping over €50, otherwise €3.99.
- Spain: Order before 17:00, delivered in 2–4 business days. Free shipping over €50, otherwise €3.99.
- Sweden: Order before 17:00, delivered in 2–4 business days. Free shipping over SEK 550, otherwise SEK 49.
- Switzerland: Order before 17:00, delivered in 3–5 business days. Free shipping over CHF 50, otherwise CHF 4.99.
- United Kingdom: Order before 17:00, delivered in 2–4 business days. Free shipping over £25, otherwise £4.99.
Order Tracking
- Once your order is on its way, you will receive a confirmation email with a tracking link. This typically becomes active within 12 hours.
- You can update your delivery preferences via the carrier's tracking link.
- Tip: For the most up-to-date information on your delivery, please check the tracking link or contact the courier directly, as they have the most accurate location data. If you're not getting anywhere with the carrier, feel free to contact us – we're happy to help.
Please note: During exceptionally busy periods, shipments may be delayed by a few days. If there is a significant delay with your order, we will notify you via email or phone.
Shipping Origin
We ship all our orders directly from the Netherlands (EU). We work hard to get your Extra Joss to you as quickly as possible, so you can enjoy your energy boost.
Customs, Duties & Taxes
- For orders to the UK, Norway, and Switzerland: as these are outside the EU, orders may be subject to customs clearance. We do not charge UK VAT, Norwegian VAT, or Swiss VAT at checkout. UK customs applies VAT at 20% on arrival; orders under £135 aren't subject to customs duties (though VAT may still apply).
- Extra Joss is not responsible for any customs duties, fees, or taxes applied. All additional costs imposed during or after shipping are the responsibility of the customer.
- This information reflects our understanding at the time of writing and is provided for general guidance only. Import rules can change, so we recommend checking the latest customs guidance for your specific destination, and we encourage customers to do their own research and handle any required import actions accordingly.
Damages or Loss
While we pack your orders with care, Extra Joss is not liable for packages lost or damaged in transit. If your package arrives damaged:
- Please contact the shipping carrier immediately to file a claim.
- Be sure to save all packaging materials and the damaged items, as the carrier will need these to process your claim.